Warranty Information

Canon Customer Care Centre

Block D, Peremba Square,
Saujana Resort, Section U2,
40150 Shah Alam, Selangor.
Nationwide Customer Careline: 1800-88-2000
General line: 603 - 7844 6000
Fax: 603-7847 7222
Email us

Operating hours:
Open Mondays to Fridays from
8.30am to 5.30pm
(Closed on Saturdays, Sundays and Public Holidays)
See here for directions >

Online Pre-Service Registration

Dear Valued Customer,

To help reduce your waiting time at our Customer Care Centre, our online Pre-Service registration is now available for your convenience.

This pre-service registration (for camera and printer products) is only available for customers coming to Canon Malaysia's Customer Care Centre at Peremba Square for servicing needs.

Please click hereContact - Canon Singapore - Personal Contact - Canon Singapore - Personal
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Canon Warranty Information




  1. These terms and conditions apply to the limited warranty ("Limited Warranty") from Canon Marketing (Malaysia) Sdn Bhd ("Canon") in respect of Canon Camera Bags (model number starting with RL) ("Product") purchased from an authorised dealer of Canon in Malaysia and accompanied with a warranty and proof of purchase (E.g. purchase receipt).
  2. The Limited Warranty covers defects in material and workmanship encountered under normal use and installation of the Product, subject to these terms and conditions. Unless otherwise specified, the Limited Warranty is valid only in Malaysia.
  3. The Limited Warranty is valid only for the original purchaser ("Purchaser") of the Product and is not transferable.
  4. Unless otherwise specified, the Limited Warranty is valid for 60 months (5 years) from the Date of Purchase ("Warranty Period").
  5. The proof of purchase is invalid if it has been defaced or altered.
  6. The proof of purchase must be presented when sending Product to Canon for the Limited Warranty services.
  7. The defective Product or parts thereof covered under the Limited Warranty shall be repaired or replaced (with comparable and/or refurbished product or parts) as determined by Canon in its sole discretion free of charge. Any insurance, handling, transportation, delivery and other incidental charges in respect of the servicing of the Product and for services beyond the scope of this Limited Warranty shall be borne by the Purchaser.
  8. All decisions made by Canon in respect of the servicing of the Product (including repairs, replacements or issues relating to defects of workmanship or materials) shall be conclusive and the Purchaser agrees to be bound by such decisions. Any defective Product or part thereof replaced shall become the property of Canon.
  9. The Limited Warranty does not cover
    1. Loss or damage to Product arising from or in connection with (i) abuse, tampering modification and disassembling by any person other than Canon's authorised personnel; (ii) negligence and/or misuse (including accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions and failure to follow precautions or proper operating instructions stated in the instruction manual such as improper installations); and/or (iii) fire, flood, lightning strike or other acts of God.
    2. Loss or damage to Product arising from or in connection with the malfunction of, connection to or use of parts and accessories not authorised or recommended by Canon (including re-conditioned, tampered, re-used or non-genuine Canon parts and accessories). In such event, Canon reserves the right to cancel the Limited Warranty immediately.
    3. Non-Canon products and any other peripherals used in connection with the Product.
  10. To the extent allowed by the applicable local law, the remedies in the Limited Warranty are the Purchaser's sole and exclusive remedies. Canon shall not be liable for loss of data or any incidental, indirect, special or consequential damages (including loss of anticipated benefits or profits) whether based on contract, tort or otherwise, relating to or arising out of the Product.
  11. No implied warranty, including that of satisfactory or merchantable quality or fitness for a particular purpose, applies to the Product after the Warranty Period. No other warranties (express or implied) or guarantee given by any other party in respect of the Product shall bind Canon.
  12. The Limited Warranty including these terms and conditions shall be governed by and construed in accordance with the laws of Malaysia.



This page is for our Canon customers who have purchased Canon machines in Malaysia and have a valid warranty card.

Customers can:
Register their machine warranty
Check their machine warranty status

Canon Warranty Registration Website


Warranty for Tourist From Other Countries - Compact Cameras & Camcorders Only

1. For Digital Compact Camera (IXUS, Powershot)
Terms & Conditions
Not applicable for digital SLR body and lenses

2. For Digital Camcorder
Terms & Conditions

Asia Traveller Protection Programme (ATPP)

The Canon Asia Traveller Protection Programme (ATPP) enables you to travel across 12 countries or regions in Asia with easy access to professional repair services for your Canon product should the need arises. This premium service covers Canon products bought from an authorized Canon dealer and have been given an official Canon warranty.

You would enjoy this premium service for the first year of your local warranty (valid only in certain countries), when you purchase one of the following Canon products:
  • All digital compact cameras (PowerShot, IXUS)
  • All digital interchangeable lens cameras (EOS and EOS M series)
  • All EF lenses (EF/EF-S)

Click here for more details on the programme and eligible countries.