CANON EXPRESS SERVICE

Delighting You Always, it’s a corporate tagline that is currently in use by the Canon group of companies.   In essence, it translates to a continuous process of constantly ensuring that our level of service to all our customers is always a pleasant and delightful experience for them.  

In the area of Post-Sales Support, Canon strives to ensure that our customers will enjoy a hassle free and problem free utility of the Canon products purchased by them.   Therefore, in the event that a customer encounters any emergency situation where their product(s) are suddenly incapacitated, Canon would already have a solution for them. 

Canon Marketing (M) Sdn Bhd is pleased to announce that it has a facility called “Express Service” specially designed for customers who has a need to repair their cameras on an urgent basis.  

“Express Service” offers a same day repair and overnight delivery to any Canon customer requiring this premium service.  It is available at Canon Head Office’s Customer Care Center and all Canon Concept Stores in Klang Valley.

Notes

• Service of the camera product(s) is subjected to the spare parts availability and condition of the product(s).
  
  
• Express Service is subjected to the Express Service charges to be borne by the customer.
  
  
• Canon will proceed with the Express Service upon confirmation from customer.
  
  
• Should there be any part(s) to be replaced, customer will be notified on the total cost prior to the repair.
  
  
• Should the camera product(s) is still within the Warranty Terms and Condition, it will be charge at 50% of the Express Service charges.
  
  
• In the event that the total repair price quoted is rejected, customer is still liable to pay for the Express Service charges.
  
  
• In the event the repair(s) cannot be completed within the stipulate time then the standard service charges will be applicable.